When logging in for the first time, your USER ID will be your assigned member number, and your PASSWORD will be your last name all in capital letters followed by your member number with no spaces.
This applies to the primary member listed on the account. For a secondary member (usually your spouse) the same information will apply, followed by an "A" for both USER ID and PASSWORD. Any additional registered members of the family will use the same member number and last name with member number followed by a "B", "C", or "D" as in the examples below.
John Doe, member number 1234 wants to login. His information will be:
USER ID - 1234
PASSWORD - DOE1234
Jane Doe (John's wife) also wishes to login. Her information will be:
USER ID - 1234A
PASSWORD - DOE1234A
Jeff Doe (John's son) also wishes to login. His information will be:
USER ID - 1234B
PASSWORD - DOE1234B
Jill Doe (John's daughter) also wishes to login. Her information will be:
USER ID - 1234C
PASSWORD - DOE1234C